Salesforce.com or SFDC, the term seems to be synonymous to CRM systems. Some people know that Salesforce.com is just another CRM tool, while others compare it with other (primitive) CRM systems and argue the statement. But, I believe that keeping all the capabilities of Salesforce.com and force.com platform, SFDC has moved a few steps ahead of CRM and can be called an XRM system (X = Any/Multiple). By XRM, I mean a system which is just not inside the boundary of CRM but can fulfil/achieve more functionalities as required in Finance, Insurance, and HR etc. All of you, who might have worked on Saleforce.com and especially the force.com platform and played around Apex and VisualForce must have realized the fact that apart from using standard Salesforce objects e.g. Account, Opportunities, Leads etc. (which are integral part of CRM system), we can now create a lot of other custom objects as per our need (Bank Transactions, Payments, Invoice, Invoice line items etc.). Furthermore,
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